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Refund and Returns Policy

Shipping Policy

Shipment Processing Time

All orders are processed within 1 to 10 business days.

Shipping Policy

100% of orders are shipped within 3 business days. Orders placed over weekends are dispatched on Monday or the next 2 days. We will inform you of any delays in shipping through SMS or Email.

Shipping Rates and Delivery Estimates

Shipping rates and estimated delivery times will vary with shipping agents.

At Koluxe.in, a property of KOL COSMETICS PVT.LTD., it is our constant endeavor to provide our customers with the best products at the best prices. Unfortunately, due to reasons of personal hygiene, health, safety, and fair use, we cannot accept returns once a purchase is made.

We deliver products only in India.

Damaged Products

In the unlikely event that any product you received from us is damaged:

  • Please do not accept delivery of the item if the outer packaging appears damaged or tampered with in any way.
  • If, after you open the packaging, you discover that the item is damaged, you can return the product to us for a refund. Please contact our customer service at koluxecosmetics@gmail.com or WhatsApp +91 7058474157 to initiate the return and send us images of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
  • Please note that we cannot promise a replacement for all products as it will depend on the availability of the replacement product. In such cases, we will offer only a refund.
  • Refunds are offered in the form of a credit note which can be availed on any further purchase on koluxe.in or Bank Transfers.

Order Cancellations

If you would like to cancel an order, you can cancel it through the “my-account/orders” section. If you cancel the order before the product has been shipped, you will receive a complete refund. If you cancel the order after the product has been shipped, a refund will be processed within 7-10 days after deducting shipping and handling charges.

Please note we usually ship within 24 to 48 hours of order placement.

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